Refund policy

At ArtlorebyAnitha, each product is thoughtfully hand-painted after your order is placed. Every piece reflects the charm and individuality of handmade art.

We encourage you to review product details, dimensions, and photographs carefully before placing your order.

1. Order Cancellations

At ArtlorebyAnitha, each creation is individually hand-painted after an order is confirmed.

As our products are made to order, we do not generally accept order cancellations or modifications once an order has been placed and confirmed.

We kindly request customers to review their selected products, designs, quantities, and shipping details carefully before completing their purchase.

If you have made an error while placing your order, please contact us as soon as possible. We will review the request and assist wherever feasible.

If we are unable to fulfill an order, or if a cancellation or refund is required under applicable consumer protection laws, we will provide an appropriate resolution.

Thank you for understanding and supporting our small handmade business.

2. Returns & Exchanges

Since our products are individually hand-painted after an order is placed, we generally do not accept returns or exchanges for:

  • Change of mind or personal preference.
  • Minor variations in hand-painted designs, brushstrokes, or patterns.
  • Slight differences in colours due to screen settings, photography, or lighting.

Such minor variations are a natural characteristic of handmade products and make every creation unique.

This does not affect your rights if a product is defective, damaged, incorrect, or materially different from its description.

3. Damaged, Defective or Incorrect Products

We take great care in painting, inspecting, and packaging every product.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible, preferably within 48 hours of delivery, so we can assist you promptly.

Please include:

  • Your order number.
  • Clear photographs of the product and packaging, where possible.
  • A brief description of the issue.

We will review your concern and work towards an appropriate resolution, which may include a replacement, return, or refund, as applicable.

The suggested 48-hour reporting period helps us investigate shipping-related concerns promptly and does not limit your statutory consumer rights.

4. Refunds

For eligible cancellations and approved returns, refunds will be initiated to the original payment method.

Refund processing times may vary depending on your bank or payment provider.

Where a product is defective, damaged, incorrect, or not as described, we will provide an appropriate remedy in accordance with applicable consumer protection laws.

5. Return Shipping

If a return is required because a product is defective, damaged, or incorrectly supplied, we will arrange or cover reasonable return shipping as applicable.

For any other return request that we agree to accept, return shipping arrangements and any applicable charges will be communicated before the return is initiated.

6. Contact Us

For cancellations, returns, refunds, or order-related concerns, please contact:

anitha.anbazagan@artlorebyanitha.com

We value every customer and sincerely appreciate your support for our handmade creations.

Nothing in this policy excludes or limits rights available under applicable Indian consumer protection laws.